Title: Privacy Policy
Statement Policy No. TIAC PS 003
The Imperial at Clifton (69 00 068 864) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information and is sensitive to the concerns our online users may have about the safety and use of the personal information they provide. Please read this Privacy Policy carefully to understand how we collect and manage your personal information.
This Privacy Policy has been developed in accordance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (which amends the Privacy Act 1988) (the Act) and the Australian Privacy Principles (APPs) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
Access to The Imperial at Clifton website and the provision of the services is conditional on users accepting the terms of this Privacy Policy. The Privacy Policy applies to the collection, storage, use and disclosure of the personal information of the individuals using the site.
This Privacy Policy is available free of charge on The Imperial at Clifton website at (theimperialclifton.com.au) or you may obtain a printed copy at The Imperial at Clifton Office.
What is your personal information?
The term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, date of birth, place of work and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect the following types of personal information:
- Contact information including name; mailing or street address; email address, telephone number, age or birth date, occupation, place of work/employment, driver’s licence or other means of verification of identity and photographs or images.
- Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- Any additional information relating to you that you provide to us directly through our website/s or indirectly through the use of our website/s or online presence, through our representatives or otherwise; and
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website. The personal information is collected as it is reasonably necessary for one or more of The Imperial at Clifton functions or activities or is directly related to the functions or activities of the venue.
How do we collect your personal information?
We may collect your personal information in the following ways; including:
- During conversations between you and our representatives.
- When you complete a purchase or make a booking.
- When you book to use the Imperial Express and additionally use the Imperial Express tracking service.
- When you enter a competition or promotion or sign up for or enter into a mailing subscription or other electronic services.
- Through your access and use of our website/s or indirectly through your online presence. This may include your IP address which will enable us to correlate that information with our membership database.
Cookies
We collect information about individual users and the activities of users on our website via the use of ‘cookies’. In some cases we may also collect your personal information through the use of cookies. Cookies enable us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also store your website activity in cookies which may be used by third party vendors, including Google, to serve ads based on your behaviour on our website. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. We may log IP addresses to analyse trends, administer the website, track users movements, and gather broad demographic information.
Links
Our website may contain links to other websites operated by Third Parties. We make no representations or warranties in relation to other websites or the privacy practices of any Third Party website and we are not responsible for the privacy policies or the content of any Third Party website. Third Party websites are responsible for informing you about their own privacy practices.
We take no responsibility for nor do we accept any liability in respect of your use of any Third Party website or links to websites operated by Third Parties.
How do we store your personal information?
We only collect and store personal information where it is necessary to do so in order to perform one or more of our functions or activities, in accordance with the Privacy Policy. Your information is stored on a number of internal programs located on our server and access is provided to a limited number of internal personnel. We have taken steps to ensure that your personal information, whether held electronically or in hard copy format is safe.
Purposes for collection and use of personal information
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you and to send communications requested by you including promotions and benefits;
- to answer enquiries and provide information or advice about existing and new products or services;
- to assess the performance of the website and to improve the operation of the website;
- for the administrative, marketing and direct marketing, planning, product or service development, quality control and research purposes of the Company, its related bodies corporate, contractors or service providers;
- to conduct business processing functions including providing personal information to our contractors, service providers or other third parties.
Disclosure of Personal Information
We may disclose your personal information to:
- our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, and to otherwise provide products and services to you including web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants (Third Party). We will endeavour to ensure that the Third Party will keep your personal information confidential and secure;
- relevant authorities if we reasonably believe that there is a threat to an individual’s life, health or safety or public health or safety or to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.
- any organisation for any authorised purpose with your consent.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. We do not provide your personal information to other organisations for the purposes of direct marketing.
As a consequence of your use of the website and the provision of your personal information, you will or are likely to receive direct marketing communications from The Imperial at Clifton or Third Parties.
If you do not wish to receive direct marketing communications you should contact The Imperial at Clifton to request that they cease.
The Imperial at Clifton does not intend to disclose personal information to any overseas recipient.
The Imperial at Clifton has determined that it is impracticable to deal with individuals who have not identified themselves as required or who use a pseudonym.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider this request and when you have provided conclusive evidence of any error or inaccuracy, we will change the information which requires amendment. We will let you know if we decide that we cannot change the personal information.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
Your complaint about breaches of privacy must be made in writing, so we can be sure about the details of the complaint. We will then inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process. After we have completed our enquiries, we will contact you to advise the outcome and invite a response to our conclusions about the complaint.
Please write or email any enquiry to The Imperial at Clifton Privacy Officer at mheslin@theimperialclifton.com.au and we will endeavour to respond within 14 days of receipt.
Address:
The Imperial at Clifton
315 Lawrence Hargrave Drive
Clifton
NSW 2515